Our wedding experience with Lago was a letdown. We chose them because of the location, the food, and the included coordinator. The 2 stars given are for the food itself (delicious, though getting answers on things like dessert options was frustrating) and the location (the penthouse is stunning). Communication was a challenge start to finish. There was a good amount of staff turnover, which I understand happens. However, the leadership never seemed to do anything to help with the transition. Our first coordinator literally messaged us to schedule a meeting, then later that same day sent a message saying it was her last day. Every time there was a staffing change, it felt like starting over. Across the board, follow-up was poor. I'd be told I'd get an answer on something by a certain date, the date would come, I'd follow-up, they'd make an excuse, and eventually I might get an answer. For example, we needed to add a mic for our ceremony musicians (after realizing that despite what I'd previously been told, Lago didn't have enough mics for the ceremony & cocktail hour). When I confirmed the price for a mic included a speaker, the coord. said no, a speaker was double, she thought they had their own speaker and just needed a mic. In what case does someone have a mic and not a speaker? Another ex: we wanted to do a limoncello toast instead of champagne. I asked for the price several times. Eventually, the coord. said she didn't add the price because she thought we were bringing our own, even though we had talked about using the Lago limoncello previously. Another time, our coord. and the director showed up over 30 minutes late to a linens meeting that I had taken off work to get to. Neither ever acknowledged being late or apologized. I tried to be patient, thinking details would come together. At our walkthrough, I thought they were. But then so many things weren't done as planned the wedding day, despite the walkthrough. Exs: We had a champagne wall. We talked multiple times about how it was for after the ceremony to kick off cocktail hour. Instead, Lago had a staff member handing out the champagne before the ceremony. Literally minutes before I was to walk down the aisle, our coord. asked if I had the sand for the our sand ceremony. I told her it was in the items I packed and had gone over with her the day before. She insisted it wasn't. I recognized that maybe it had fallen out and said we'd just have the ceremony without. Then, she sent a staff member down to look in our boxes and sure enough, it was where I said it should be. The salad served at our wedding was not the one we chose. We had printed menus, so it didn't match. No one ever mentioned the salad change to us. The coord. had the post-wedding brunch at the wrong time. It was supposed to be 11-1. She had signs saying 10-12 and had everything ready at 10. When I told her it was 11, she tried to argue with me and said she didn't know if we could have the space until 1. I sent her screenshots the time confirmation, and then she acted like it was no big deal and we could "extend" until 1, the original planned time. The food had been sitting out for an hour (except for some they forgot to put out until the very end). They didn't even have any regular milk or cream for coffee, just flavored, and it took over 30 minutes to get some when we asked. We had hoped for a positive experience with many things being included, but instead it was a headache with no accountability.

Lago Custom Events At The Aloft Cleveland Downtown

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