Question 1

Are face coverings and social distancing required?

Accepted Answer

Yes, guests are required to wear face masks and maintain six feet of physical distance while in an indoor space and when interacting with Viceroy colleagues and other guests.

Question 2

Are all amenities and services available?

Accepted Answer

Due to COVID-19, some of our amenities, services, and facilities may be modified or temporarily closed. Please contact the hotel for current status and more information.

Question 3

Is housekeeping service available?

Accepted Answer

In compliance with social distancing guidelines and for your safety, we ask that Hotel Zeppelin guests not to be present in the room during service.

Question 4

What additional steps are you taking to protect guests?

Accepted Answer

The wellbeing of our guests and colleagues at Hotel Zeppelin San Francisco is our utmost priority. Learn more about the steps we're taking to create the best guest experience including Viceroy's Promise of Cleanliness.

Question 5

Is there a guest amenities fee?

Accepted Answer

Yes, Hotel Zeppelin has a mandatory guest amenities fee per night per room. The following amenities for all our guests will be included at a nominal charge of $29 per night (plus tax).

Question 6

What is the cancellation policy?

Accepted Answer

You may cancel your reservation without penalty until 3pm local hotel time, one day prior to arrival (24 hours). Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Question 7

Is there a Concierge? What specific services are provided by the concierge?

Accepted Answer

Hotel Zeppelin's concierge service is available at our front desk. Our team is well versed in recommendations regarding local dining, attractions and special events.

Question 8

What type of work out facility is available at the property?

Accepted Answer

Hotel Zeppelin's top floor fitness studio features great views of the city and the latest high-tech equipment.

Question 9

Can sports activities be pre-booked?

Accepted Answer

A variety of activities can be booked through our concierge at Hotel Zeppelin's front desk. We provide a scenic-tour running map, along with other activities and tours in San Francisco and the surrounding areas.

Question 10

Is there one or more "must see" local attractions?

Accepted Answer

The hotel is located near many of San Francisco’s best attractions, including the historic cable-car turnaround, Fisherman’s Wharf, Union Square, Chinatown, the Aquarium of the Bay, the Ferry Building and more. Please view our activities page for more information or contact us to speak with our concierge team.

Hotel Zeppelin San Francisco

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Frequently asked questions

Are face coverings and social distancing required?

Are all amenities and services available?

Is housekeeping service available?

What additional steps are you taking to protect guests?

Is there a guest amenities fee?

What is the cancellation policy?

Is there a Concierge? What specific services are provided by the concierge?

What type of work out facility is available at the property?

Can sports activities be pre-booked?

Is there one or more "must see" local attractions?

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