Nicole Marie Photography

Hi Travis, I did respond to your wife, and I have since delivered the 15 re-edited images, and I also didn't charge you for them. Again, per my contract that you signed, it states under section 10: 10. Artistic Style Clients have spent a satisfactory amount of time reviewing Photographer’s work and have a reasonable expectation that the images delivered will be in a similar manner and style as indicated on Photographer’s website, social media, and galleries. Clients understand and agree that (1) Photography is a subjective art and Photographer has a unique vision, with an ever-evolving style and technique; (2) Photographer shall have final say regarding the aesthetic judgment and artistic quality of the images; and (3) Dissatisfaction with aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or request of any monies returned. Regarding customer service on sending more images- my wedding couples and high school seniors take priority once a final gallery has been sent. Your final gallery had over 100 photos to choose from and was delivered within a week. Therefore revising your gallery was not a priority to push to the front of my editing que while we are in the thick of wedding season and senior photo deadlines; however, I DID revise and send the images, so saying that I didn't send them or I ignored either of you, is untrue.

Hi Sara, Waking up today, and seeing this review being left on my wedding business profile when you are not a wedding client, leaves me to believe you are leaving reviews just to be unkind. I have had hundreds of clients and have never had anyone have a problem with me delivering black and white images. There has only been one time in my career where a client felt this passionate about black and white images and they let me know about it prior to delivering the gallery so I didn’t waste my time editing images in black and white. If you felt this strongly about this, it should’ve been communicated at the start. There is also a section in your contract under “Artistic License” that states: Artistic Style Clients have spent a satisfactory amount of time reviewing Photographer’s work and have a reasonable expectation that the images delivered will be in a similar manner and style as indicated on Photographer’s website, social media, and galleries. Clients understand and agree that (1) Photography is a subjective art and Photographer has a unique vision, with an ever-evolving style and technique; (2) Photographer shall have final say regarding the aesthetic judgment and artistic quality of the images; and (3) Dissatisfaction with aesthetic judgment or artistic ability are not valid reasons for termination of this Agreement or request of any monies returned. Additionally, I let perspective clients know that I deliver my galleries with both color and black and white images through the welcome guide, as well as through all of my social media. Again, this is the first time I have ever had someone be upset for receiving black and white images. That being said, I only promise 40 photos in family session galleries, and I delivered 115 to you, and only 15 of those photos were in black and white, your reviews are making it sound like half your gallery was in black and white, and that’s not the case. Along with this, I delivered them to you very quickly, I believe within a week, much sooner than the promised 12 week timeline that is in your contract. And on top of all of this, I am still only 6 weeks postpartum- and trying to survive as wedding season is coming to a close (I have 30 wedding couples for this season), and I am navigating motherhood. As a mom yourself, I would’ve expected a little more grace on response time of one email especially since it’s only been three days since you sent an email to me, and it is a weekend. Your gallery was delivered to you, and I have many other clients who I’m working with right now, including my brides, and seniors whose galleries are a higher priority at this stage. Therefore amending images in your gallery isn’t something I’m going to do ahead of editing sneaks for my wedding couples, or sending out my high school seniors photos galleries with their yearbook deadlines approaching, because you have 100 other images in your gallery. I will upload amended versions of the photos you asked for when I can, as I had stated in an email to you prior. As I said in the email response, I will be commenting on and disputing these reviews because they are completely out of line, and misleading to future clients, especially when you are not a bride and are leaving reviews on my Zola page. -Nicole